Business Policies

Retail Sales Terms, Conditions, Order Changes and Cancellation

Adjustments or cancellations to orders currently in process may be accommodated by speaking with our customer service representatives at (303) 688-8310 between 9 am - 3 pm MST Monday through Friday.  Shipped orders cannot be cancelled.

Shipping Information and Checking the Status of your Order

After your order has been confirmed and authorized, it will be processed within seven to ten business days. Unfortunately, at this time we do not ship orders on weekends and holidays. You will receive a confirmation email, which will include your order number. As soon as your order ships, you will receive a second email with a FEDEX Tracking Number. If you have any questions regarding the status of your order at any time, please e-mail us at

Retail Sales Return Policy

All returns may be made within 7 days of receipt of the product. All products must be unopened and in original packaging. Pure Colors, Inc., will not refund shipping and a 30% restocking and handling fee will be charged to the customer. Please note that customers must obtain a Return Authorization number prior to sending back returned product. Such Authorization number may be obtained by having an order number and by e-mailing: or calling Customer Service at (303) 688-8310. All returns are subject to review and approval by management 

Privacy Policy 

External Sites.  Websites linking to this page have chosen to adopt this generic privacy policy as their own. This means that they agree to abide by the principles laid out below.

Information Gathered.  In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.  Cookies may be used to remember visitor preferences when interacting with the website.  Where registration is required, the visitor's email and a username will be stored on the server.

How information is used.  The information is used to enhance the visitor's experience when using the website to display personalized content and possibly advertising.  E-mail addresses will not be sold, rented or leased to 3rd parties.  E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options.  If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

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